FAQ

Do you ship to my country?

Yes, we ship worldwide. 

 

What Service do you use?

We use Royal Mail services both at home and internationally and your parcel will fall into one of the following categories: 

  • UK 1st Class
  • UK 2nd Class
  • UK Special Delivery
  • International Tracked and Signed (Europe, Zone 1 and Zone 2 countries) 

 

How long does shipping take?

The delivery time depends on which of the categories you choose. 

We dispatch orders within 1 working day of ordering.

First Class (UK) - 1-2 working days for delivery 
Second Class (UK) - 2-3 working days for delivery.
Special delivery - guaranteed next working day.

Please note that orders are processed in the morning and if we have not received an order for special delivery by 8AM, it will be processed and dispatched the following day. 

International parcels can vary from five to seven working days to Europe and three to four weeks to Zone 1 and 2. 

It is obvious but worth stating that if you give us an incomplete address or wrong address, you will not receive your parcel, so this is critical. It is not our responsibility to get the item to you if you have not provided a correct and accurate address.

What happens if my order hasn't arrived?

If you're in the UK and your order hasn't arrived within 1 week, please send us an email bringing this to our attention and we will do our best to solve the issue. Please do not leave it longer than 1 week, as it will become difficult to resolve.

We receive proof of delivery on every order, and if we discover that Royal Mail have attempted delivery and failed, then the parcel will be held at your local sorting office. This is then out of our hands and it is your responsibility to collect or arrange re-delivery. 

Similarly, if the goods are lost by Royal Mail, you will need to open a claim against them, but keep in touch with us so that we can help to resolve this.


For outside the UK, circumstances can vary and parcels can take a little longer, so please contact us within 4 weeks if your parcel hasn't arrived. 

 

How do you price shipping? 

Our prices are based upon Royal Mail published rates. The rates are weight and size dependant.  

 

What if I receive my item and it doesn't fit?

Please see our returns policy.

 

What if my item is faulty?

Please see our returns policy.

 

How do I choose which size to order?

You will find a sizing chart alongside every product that has multiple sizes.There is a dropdown sizing chart below the description of every product. Please make sure you look at these and also read the product description accompanying each product for further guidance. We don't want you to make a mistake and have produced information that should help you decide your size. If you want further help, please don't hesitate to email us here.

 

If an item is out of stock, how long until it will be back in stock?

If you cannot see an item you like, or something has run out of stock, feel free to send us an email here and we'll let you know if and when they're being restocked. Alternatively, keep an eye on our social media pages as that's where we post all the updates on clothing, including restocks. These social links can be found at the bottom of the page.