Shipping and Returns
Want to know how long shipping takes, or where we ship to? You've come to the right place.
To start with, we ship worldwide. Absolutely everywhere.
We use Royal Mail services both at home and internationally and your parcel will fall into one of the following categories.
- UK 1st Class
- UK 2nd Class
- UK Special Delivery
- International Standard (Europe, Zone 1 and Zone 2 countries)
- International Tracked and Signed (Europe, Zone 1 and Zone 2 countries)
The delivery time depends on which of the categories you choose.
We normally dispatch your order within 1-2 working days so it'll be with you within 3-4 working days if you're in the UK.
UK is self explanatory in that it’s first or second class, a day apart, or special delivery which is guaranteed next working day. Please note that orders are processed in the morning and if we have not received an order for special delivery by 8am, it will be processed and dispatched the following day.
International parcels can vary from five to seven working days to Europe and three to four weeks to Zone 1 and 2.
It is obvious but worth stating that if you give us an incomplete address or wrong address, you will not receive your parcel, so this is critical but remains one of our biggest time consuming areas.
Our prices are based upon Royal Mail published prices. You can check the prices yourselves on the Royal Mail website and will see that these are weight dependent. We also add a small amount for processing and packing orders.
Returns and Refunds
If you wish to return an item for exchange or a refund, we can do this for you no problem.
Please see out Returns Policy for how to do this.
What happens if my order hasn't arrived?
If you're in the UK and your order hasn't shown up within 7 working days, please send us an email here bringing this to our attention. We will do our best to solve the issue. Please do not leave it longer than this, as it will become harder to resolve.
For outside the UK, please contact us within 28 working days.